| CONDITIONS |

 

|OLEA & OTTO| takes great pride in our quality and wants you to be completely satisfied with your product

 

|lead time|

we have no stock and each piece is tailor-made. according to your customised garment, we may even have to buy the fabric at the market, once you've placed your order

the lead time for dispatch is between two to five weeks, depending on the number of orders and the overload of work

 

|REFUND FOR STANDARD ITEMs|

we can provide refund, subject to lead time, if it meets the required criteria:

1| no bespoke alterations (size or design) made on the product

2| the item has not been worn, damaged or washed

3| you notify us within 14 days of receipt of goods

PLEASE email olea.and.otto@gmail.com TO MAKE ARRANGEMENTS

Returned shipping fees will be at the client's charge

SHIPPING COSTS ARE NON-REFUNDABLE

 

|refund for bespoke items|

The great thing is that you can optionally customise our products by either making minor changes to the design or adjust them to your body measurements to suit you. It also means you may just be the only woman in the world with that exact item and tastes. it can't be sold again after its return

For these reasons, we do not refund. you can still send us back the product and ask for an adjustment

Returned shipping fees will be at the client's charge

SHIPPING COSTS ARE NON-REFUNDABLE

 

|WORLDWIDE shipping|

allow 7 business days for your parcel to arrive

PLEASE CHECK ALL PERSONAL AND POSTAGE DETAILS WHEN COMPLETING AS WE DO NOT TAKE RESPONSIBILITY FOR MISSING PACKAGES

 

|PAYMENT|

payment through our website is securE

contact us at olea.and.otto@gmail.com IF YOU’D LIKE TO DISCUSS ABOUT THE DIFFERENT PAYMENT METHODS AVAILABLE

 

|data protection|

any information and pictures you may communicate to us will remain confidential

abn number: 63225943899