| CONDITIONS |

 

|OLEA & OTTO| takes great pride in our quality and wants you to be completely satisfied with your product

 

|lead time|

we have no stock and each piece is tailor-made. according to your customised garment, we may even have to buy the fabric at the market, once you've placed your order

the lead time for dispatch is between two to five weeks, depending on the number of orders and the overload of work

 

|BASIC ALTERATION|

We can organise a basic alteration, subject to lead time, if it meets the required criteria:

1| the problem with the product is majoR - NOT WEARABLE

2| the items have not been worn, damaged or washed

3| you notify us within 14 days of receipt of goods

PLEASE email olea.and.otto@gmail.com TO MAKE ARRANGEMENTS

 

|refund|

The great thing is that you can customise options to suit you, and choose from a wider range of colors and raw materials. It also means you may just be the only woman in the world with that exact item and tastes. each piece is also adjusted to your body measurements so it can't be sold again after its return

For these reasons, we do not refund. you can still send us back the product and ask for an adjustment

Returned shipping fees will be at the client's charge. SHIPPING COSTS ARE NON-REFUNDABLE

 

|WORLDWIDE shipping|

shipping will be organised via registered mail

allow 7 business days for your parcel to arrive

PLEASE CHECK ALL PERSONAL AND POSTAGE DETAILS WHEN COMPLETING AS WE DO NOT TAKE RESPONSIBILITY FOR MISSING PACKAGES. YOU SHOULD CONSIDER USING A TRACKABLE SHIPPING SERVICE

 

|PAYMENT|

payment through our website is securE

contact us at olea.and.otto@gmail.com IF YOU’D LIKE TO DISCUSS ABOUT THE DIFFERENT PAYMENT METHODS AVAILABLE

 

|data protection|

any information and pictures you may communicate to us will remain confidential

abn number: 63225943899